How to Initiate a SyncPLUS Remote Panel session from the MFP Panel : Itec SA - Innovation Team

How to Initiate a SyncPLUS Remote Panel session from the MFP Panel Print

Created by: Greg Lock - Innovation Team

Modified on: Sat, 19 Sep, 2020 at 1:23 AM

What needs to be done?

How to Initiate a SyncPLUS Remote Panel session from the MFP Panel. Generally, these are the instructions a customer would follow to allow a Remote Support Agent to remotely connect to the device if the connection cannot be initiated via CSRC.

SyncPLUS Remote Panel must be setup on the device before this feature is available.

How do you do this?

1) Via the MFP Panel, press ‘Utility’

2) Press ‘Remote Panel Operation’

3) Press ‘Start’

4) After a few seconds, an Access Code will be generated

5) Please provide this code to your Remote Support Agent who will then be able to connect to the device.

What do you use for this?

SyncPLUS Remote Panel

Email: itecinnovationteam@itecgroup.co.za

Online: Innovation Team Support Portal

Phone: +27 11 236 2102

Greg is the author of this solution article.

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How to Initiate a SyncPLUS Remote Panel session from the MFP Panel Print

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