What needs to be done?


iVolution 2.0 notification emails are not being displayed correctly.


Certain email clients do not display email notifications correctly. If you are experiencing any issues with the iVolution 2.0 email notifications, for example no image or broken text, please follow the instructions below to rectify the problem.


How do you do this?


  • How to Add a Sender to the Safe Senders List in Microsoft Outlook


Add known senders to the Safe Senders list to ensure that their email will not go to your Junk E-mail folder.

This feature works the same in all modern versions of Microsoft Outlook: 2010, 2013, and 2016.


 

  • On the Ribbon, from the Home tab, in the Delete group, select Junk.


    Select Junk


  • From the drop-down list, select Junk E-mail Options.


Select Junk E-mail Options


  • Select the Safe Senders tab.


Select Safe Senders Tab


  • Click Add.


Click Add


  • In the Add address or domain dialog box, type '@talentlms.com, @em.ivolution.itecgroup.co.za'



  • Click OK.



  • In the Junk E-mail Options dialog box, click Apply to save your changes. Emails from this sender will now be prevented from automatically going to your Junk E-mail folder.
  • Make sure 'Also trust e-mail from my Contacts' is selected.



In Outlook 2007, to manage junk mail and access the Blocked Senders list, select Tools and then select Options. Click the Junk E-mail button on the Preferences tab.


Unblock images for all the messages (for Outlook versions 2016, 2013, & 2010)

In 2016, 2013 and 2010 Outlook versions,


  • Go to the File tab, click Options, and select Trust Center.
  • Click Trust Center Settings, under the section Microsoft Outlook Trust Center.


1-outlookoptions


  • Clear the checkbox against Don’t download pictures automatically in HTML e-mail messages or RSS items.


2-clearcheckbox


Note: In Outlook 2007 version, follow the steps given below:

  1. Go to the Tools menu and click Trust Center>Automatic Download.
  2. Clear the checkbox placed in front of Don’t download pictures automatically in HTML e-mail messages or RSS items.


Note: You might have the option to open the email notification via a web browser, if you do this and experience the following error in the below screenshot, you will need to change you default application used to open .mht and .mhtml files.



This is achieved by following these steps:


Browse to your default settings of your computer

  • Search for 'Default Apps' on your start bar and open your 'Default Apps'



  • Select the option 'Choose default apps by file type'



  • Scroll down to .mht and .mhtml and set the default to Internet Explorer




  • How to whitelist an email address with Outlook.com

 

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

 

  • Add the address to your contacts

Add ‘noreply@talentlms.com’ and 'noreply@em.ivolution.itecgroup.co.za'   to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

 

  • Add ‘talentlms.com' and '@em.ivolution.itecgroup.co.za’ to your safe senders
    1. Click the cog icon in the top-right corner and then More mail settings
    2. Select Safe and blocked senders and then Safe senders
    3. Add ‘@talentlms.com’ and '@em.ivolution.itecgroup.co.za’ to the list of Safe senders

 

 

  • How to whitelist an email address with Gmail


  • Sign in to your account at Gmail.com and do the following.
  • Add the address ‘noreply@talentlms.com’ and 'noreply@em.ivolution.itecgroup.co.za' to your contacts.


Google will usually deliver email from addresses that are in your Contacts.

 

  • Mark the email ‘noreply@talentlms.com’ and 'noreply@em.ivolution.itecgroup.co.za' as ‘Not spam’
    1. In Gmail, navigate to the spam folder or inbox.
    2. Search for the email containing ‘noreply@talentlms.com’ and 'noreply@em.ivolution.itecgroup.co.za' .
    3. Click More and then Not spam.


Create a filter for the address.


Create a filter to tell Google to whitelist email from ‘talentlms.com’ and 'em.ivolution.itecgroup.co.za'

 

  1. Click the cog icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. enter ‘talentlms.com’ and 'em.ivolution.itecgroup.co.za' in the From field
  4. Click Create filter with this search
  5. In the box headed When a message arrives that matches this search select Never send it to spam
  6. Click the Create filter button

 



  • How to whitelist an email address with Yahoo! Mail

 

Sign in to your account at Yahoo! Mail and do the following.

 

  • Add the address to your contacts

Add the email address ‘noreply@talentlms.com’ and 'noreply@em.ivolution.itecgroup.co.za' to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

 

  • Create a filter for the address
    1. Mouse over the Settings menu icon and select Settings
    2. Click Filters and then Add
    3. Enter ‘talentlms.com’ and '@em.ivolution.itecgroup.co.za' in the Sender field
    4. Select Inbox as the folder to deliver the email to
    5. Click Save and then click Save again

 




  • Other options to follow:


If this problem persists please try one of the following solutions:


  • Open the email notification in another email client
  • Forward the email to yourself and the image should appear



What do you use for this? 

iVolution

 

 

 

 

 

 


Email: itecinnovationteam@itecgroup.co.za

Portal: https://itecsainnovationteam.freshdesk.com

Phone: +27 11 236 2100 (Option 2)